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January 15/14 13:10 pm - SRAM Begins Replacing Recalled Hydraulic Brakes - Consumer Notice


Posted by Editoress on 01/15/14
 

SRAM instituted a massive recall at the end of last year of its hydraulic road brakes [see Daily News - SRAM Updates Hydraulic Brake Replacement Plan], and said that they would be offering mechanical disc brakes while they dealt with the design issues that affected the hydraulic models. The company has now announced that they are ready begin installing mechanical brakes through dealers, plus that the replacement hydraulic units would become available in the second half of April.

The SRAM release:

Dear Cyclist with recalled SRAM Road Hydraulic Brakes:

We want to update you on the progress of our Road Hydraulic Brake Recall. As we have previously announced, we are offering you a mechanical brake system installed at our cost at your favorite Dealer. These systems are being delivered into the market beginning this week. Please contact your Dealer so that they can get the proper parts on order, and they can schedule your replacement.

In addition to a mechanical brake system, we are offering you the choice to upgrade to our new Model Year 15 hydraulic system, or if you want to keep the mechanical system, we will provide cash reimbursement of US$200 or EUR 150. Please note, our new Model Year 15 hydraulic brakes will be available starting in the second half of April. We hope that you will choose to upgrade and experience the benefits of a great hydraulic braking system.

The recall process starts with contacting your Dealer who will initiate the replacement and tracking process. Once this has been initiated, SRAM will send an email to you confirming your contact information and replacement logistics. SRAM will reimburse the Dealer directly for installation cost.

Thanks for your patience and support, and we apologize for this problem.

SRAM

 


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