January 8/08 2:13 am - Sugoi Seeks Sales Reps

Posted by Editor on 01/8/08
 

Sugoi Seeks Sales Reps

Sugoi, a leader in Cycling, Tri and Running Apparel, is seeking sports enthusiast to fill two Customer Service/Sales Representative positions from our head office in beautiful Vancouver, British Columbia.

Visit us at sugoi.com/careers for complete details.

Sugoi Performance Apparel
144 East 7th Avenue
Vancouver, BC V5T 1M6
Email: jobs@sugoi.com
Fax: (604) 879-9106

Customer Service/Sales Representative

Job Function:
The Customer Service Representative is responsible for the maintenance of service and sales within an assigned territory and for the promotion of the Inline and Custom program to retailers and teams to ensure the Sugoi Brand is visible in the peak performance community.

Primary Duties and Responsibilities:

• Responding to all Customer Requests that come in via phone and email
• Enter Custom and Inline orders received via phone, fax and email into the JDE system
• Responsible for the day to day support of your assigned outside reps and accounts
• Administrative duties and account maintenance
• Communicate effectively with customers and inside departments to ensure outside sales rep and customer satisfaction
• Offer price quotes and familiarize those customers with our policies regarding deposits/payment, timelines, artwork requirements, shipping and re-ordering pricing
• Correspond with customer via email; send proofs and order confirmation, request sign-off, follow up on any artwork requests or changes; keep outside representative in communication loop
• Liaise between customer and art department in timely manner regarding any artwork changes
• Communicate effectively with customer in regards to timelines and completion dates; deliver signed-off proofs to art department to ensure the order moves into production
• Follow up on signed off orders to ensure production completes for expected date; follow up (if necessary) with customer regarding any issues to do with production.
• Liaise between invoicing and customer regarding final balance payment and shipping options; release order
• Organize several orders at once, all with different histories, requirements and completion dates
• Warranty & Returns (credits)
• Pursuing new business (cold calls)
• Manage assigned territory goals set by the Inside sales manager
• Complete specific tasks requested by the Inside Sales manager
• Working closely with a team as well as individually and daily flexibility
• This position may include occasional travel to trade shows.
• Other duties as may be assigned or required

Minimum Qualifications:

• Excellent and professional customer service skills and the ability to work with all levels of the workforce
• Strong attention to details with accuracy
• Strong organizational, interpersonal and communication skills (written and verbal) are a must
• Ability to handle multiple interruptions and adjustments to priorities throughout the day
• Strong multi-tasking and time management skills
• Knowledgeable of MS and Outlook
• Ability to work in a fast-paced, high-volume, and often ambiguous/fast-changing environment
• Willing to work extra hours when required
• Ability to maintain strict confidentiality
• Display keen interest in customer service and sales

Physical Demands:

The person in this position will be required to work in a fast-paced office setting with frequent interruptions and with the need to deal with a great diversity of people. Work hours are standard with some shift changes as needed. Regular attendance is required.

Company:
As a Sugoi employee, among the rewards you can expect include a competitive salary and benefits package (including an outstanding employee discount program) and excellent long-term growth opportunities.

Sugoi is a manufacturer of technical athletic apparel that blends performance and style. The heart of our design, testing, and manufacturing operations take place within the walls of our Vancouver facilities. In addition, we handle all of our own graphics services, including catalogues and ad design; we have an extensive inside sales team that supports specialty sports retailers in North America and Europe; and we run marketing programs such as event expos and team sponsorships.

We believe that Sugoi is a great place to work. We offer a challenging and varied work environment with opportunities for career and personal growth. Our track record of long-term staff retention is testament to the ethical way in which our business is run and the value that we place upon the contributions of each employee.

Interested candidates are invited to submit their resume and cover letter. To apply please email, fax or mail a resume and covering letter in confidence to:

Attention: Human Resources
Include the position title in the Subject Line

Email: jobs@sugoi.com
Fax: (604) 879-9106

Sugoi Performance Apparel
144 East 7th Avenue
Vancouver, BC V5T 1M6

Electronic transmissions are preferred - Microsoft Word or Acrobat PDF documents only.

 

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