August 7/15 11:31 am - Employment Opportunities at RaceFace-Easton

Posted by Editor on 08/7/15
 

RaceFace-Easton is looking to add to our growing team with the addition of a Customer Service Warranty Representative as well as a Customer Service Representative based in Burnaby BC head office. Full descriptions are below:

The Customer Service Warranty Representative will manage the day-to-day details related to supporting the Easton Cycling and Race Face dealer base and outside Sales Reps. This includes daily communication (phone, email or social media), fulfilling all of the needs & requests for ordering, warranty and shipping product in a timely and efficient manner.

CORE FUNCTIONS:
• Processes returns/warranties and complete service per department procedures.
• Respond effectively to customer, dealer and distributer inquiries to ensure good business relations and a satisfied customer.
• Proactively communicate persistent quality control issues within the department and to other departments as necessary.

Specific Duties:

• Handles all warranty/service wheel rebuilds.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services in a professional and positive manner.
• Resolve customer requests via phone, email, mail, or social media.
• Assist with placement of orders, refunds, or exchanges.
• Opens customer accounts by recording account information. Maintains customer records by updating account information.
• Respond effectively to dealer inquiries to ensure good business relations
• Analyze data to identify sales and service opportunities
• Provide feedback to Sales manager as needed
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Provide special events and technical support where needed in season.
• Analyze data to identify sales and service opportunities

Knowledge/Skills:
• Tech savvy with proficient knowledge of Excel, Microsoft Word, PowerPoint
• Strong customer service skills
• Ability to develop, maintain and nurture client relationships
• Detail oriented and strong organizational skills
• Excellent communications (verbal and written)
• Results oriented, able to multi-task and set priorities
• Proven problem-solving ability and sound judgment
• Team player and can work independently
• Strong sense of urgency and is quick to respond to emergency situations
• Shows confidence in situations involving others
• Ability to work and thrive in a fast paced environment under tight deadlines
• Technical knowledge of Road, Mountain and Cyclocross bicycles
• Professional demeanor

Reporting To: Manager of Sales: Easton Cycling and Race Face Components

If interested please email resume@eastoncycling.com.


The Inside/Outside Sales Representative will manage the day-to-day details related to supporting the Easton Cycling and Race Face dealer base and outside Sales Reps. This includes daily communication (phone, email or social media), fulfilling all of the needs & requests for ordering, warranty and shipping product in a timely and efficient manner.

CORE FUNCTIONS:
• Help to grow the sales of the Easton Cycling and Race Face brands in your respective market.
• Respond effectively to customer, dealer and distributer inquiries to ensure good business relations and a satisfied customer.

Specific Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services in a professional and positive manner.
• Resolve customer requests via phone, email, mail, or social media.
• Assist with placement of orders, refunds, or exchanges.
• Opens customer accounts by recording account information. Maintains customer records by updating account information.
• Respond effectively to dealer inquiries to ensure good business relations
• Analyze data to identify sales and service opportunities
• Provide feedback to Sales manager as needed
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Provide special events and technical support where needed in season.
• Analyze data to identify sales and service opportunities

Knowledge/Skills:
• Tech savvy with proficient knowledge of Excel, Microsoft Word, PowerPoint• Strong customer service skills
• Ability to develop, maintain and nurture client relationships
• Detail oriented and strong organizational skills
• Excellent communications (verbal and written)
• Results oriented, able to multi-task and set priorities
• Proven problem-solving ability and sound judgment
• Team player and can work independently
• Strong sense of urgency and is quick to respond to emergency situations
• Shows confidence in situations involving others
• Ability to work and thrive in a fast paced environment under tight deadlines
• Technical knowledge of Road, Mountain and Cyclocross bicycles
• Professional demeanor

Reporting To: Manager of Sales: Easton Cycling and Race Face Components

If interested please email resume@eastoncycling.com